How can we help?

We're here – contact us at any time!

Customer Service

Phone: 1-855-877-COGO (2646)

Email: customerservice@cogobikeshare.com

If you are emailing us about a service issue, please include the email address associated with your account or your key number (found under the barcode on your CoGo membership key), so we can locate your record and assist you more promptly.

Common FAQs

How does CoGo Bike Share work?

CoGo Bike Share is designed to be a convenient way to get around town, and is ideal for short rides and one-way trips. Join as a member or buy a short-term pass, and you’ll get access to 365 bikes across the Columbus area. Pick up a bike at one of 46 stations whenever you need one, and drop it off at any other station when you’re done with your ride. Take as many rides as you want while your pass or membership is active. Visit How It Works to learn more.

How do I sign up for a membership?

You can sign up for a membership through this website. Please see the Annual Membership page for more details.

How do I take a bike out?

First, you need to become an Annual Member or buy one of our Day Passes to be able to use CoGo Bike Share. Then, find available bikes on the System Map.

If you're a member, you can insert your bike key into a dock to unlock a bike; or if you don't have your key with you, you can use the Transit mobile app to get a mobile ride code. If you purchase a Day Pass from a kiosk, you'll get a ride code, which you'll type into the keypad on the dock. Once you've successfully inserted your member bike key or entered a ride code, the light on the dock will turn green. This means the bike is unlocked. To remove it from the dock, lift the bike up and out by the seat to release it.

To ride again while your pass is still active, just request a new ride code using the same payment card (don't worry, you won't be charged again).

How do I return a bike?

You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up. Find available docks on the System Map or the Transit mobile app. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly. Wait until the light on the dock turns green to make sure it's locked.